Professional Services |
| Many customers have unique product or solution requirements that are not met by the standard offerings available in the marketplace. Dilithium has the technical expertise and deep industry knowledge to explore individual customer’s requirements and offer proposals to meet their needs. We then ensure that the solution is delivered on time and on budget. |
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Product Lifecycle Services |
| Based on individual product requirements, we provide a range of services including: |
- Installation and commissioning
- Optimization
- Customization
- Branding
- Commercial pre-launch trials
- Upgrades & service expansion
|
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Product Support & Maintenance |
| Dilithium provides full 24x7 and other required product support packages to our customers. They should make use of the Dilithium Helpdesk when contacting us including for support for its products. There are three ways to contact Dilithium Helpdesk as outlined below. |
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Web Helpdesk |
| This is the preferred approach for contacting Dilithium Helpdesk. Dilithium customers have been provided with specific accounts created which will allow them to manage their contact details, track reported issues and view archives. This also allows access to online knowledgebase. |
| You can access your account and raise trouble-tickets from here. |
https://dilithiumnetworks.crmdesk.com |
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Email Helpdesk |
| Dilithium can be contacted by email at helpdesk@dilithiumnetworks.com. |
| Dilithium will respond to the request around the clock and provide you with a speedy response to the question. |
| |
| Please include your name, organization, contact telephone numbers, product version and detailed description to ensure a quick response. |
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Telephone Helpdesk |
| Customers can call the Dilithium 24 x 7 Helpdesk. |
| Toll Free numbers are available in following countries. The Global non-toll fee number is +65 6248 6013. |
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| Country |
Tel
Number |
Carrier |
Access
Code |
Full Number to
Dial |
| Netherlands |
800 0222
958 |
KPN |
|
800 0222
958 |
| Singapore |
800 2222
3233 |
Singtel |
001 |
001 800 2222
3233 |
| South
Africa |
800 2222
3233 |
SAT |
09 |
09 800 2222
3233 |
South
Korea |
800 2222
3233 |
KT |
001 |
002 800 2222
3233 |
South
Korea |
800 2222
3233 |
Damcom |
002 |
002 800 2222
3233 |
| South
Korea |
800 2222
3233 |
Onse |
008 |
008 800 2222
3233 |
United
Kingdom |
800 2222
3233 |
BTI |
00 |
008 800 2222
3233 |
| United
Kingdom |
800 2222
3233 |
C&W |
00 |
008 800 2222
3233 |
|
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| We also offer a comprehensive global maintenance program. |
| Please contact Dilithium Sales representative or Helpdesk for further information. |
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